{"id":849,"date":"2026-11-02T01:58:50","date_gmt":"2026-11-02T01:58:50","guid":{"rendered":"https:\/\/defendeye.com\/homepage\/?page_id=849"},"modified":"2026-11-02T01:59:42","modified_gmt":"2026-11-02T01:59:42","slug":"limited-warranty","status":"publish","type":"page","link":"https:\/\/defendeye.com\/homepage\/limited-warranty\/","title":{"rendered":"Limited Warranty"},"content":{"rendered":"\t\t
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DefendEye OverWatch Limited Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\n<\/div>\n
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DefendEye OverWatch Limited Warranty<\/strong><\/p>\n

As of October 27, 2026<\/p>\n

This Limited Warranty (“Limited Warranty”) is issued by DefendEye USA Inc. (“DefendEye”) and sets forth the sole and exclusive warranty extended by DefendEye with respect to the OverWatch system components identified herein. By activating, deploying, or otherwise placing any Covered Device into service, Customer acknowledges and agrees to be bound by the terms, conditions, limitations, exclusions, and disclaimers set forth in this Limited Warranty. This Limited Warranty supersedes all prior and contemporaneous representations, statements, proposals, and understandings, whether oral or written, concerning warranty coverage for the Covered Devices.<\/p>\n

1. Definitions<\/p>\n

For purposes of this Limited Warranty, the following terms have the meanings set forth below.<\/p>\n

    \n
  • \n

    “Covered Device”<\/strong> means the OverWatch Ground Control Module and the OverWatch Launch Module Charger, and any component thereof furnished by DefendEye as an integral part of either unit.<\/p>\n<\/li>\n

  • \n

    “Customer”<\/strong> means the department or agency of record that purchased the Covered Device directly from DefendEye or from a DefendEye-authorized reseller.<\/p>\n<\/li>\n

  • \n

    “Documentation”<\/strong> means the user guides, operating instructions, published specifications, technical bulletins, and update notices furnished or made available by DefendEye with respect to the OverWatch system, as amended from time to time.<\/p>\n<\/li>\n

  • \n

    “Drone”<\/strong> means the OverWatch air vehicle, which is expressly excluded from the warranty coverage provided in Section 2.<\/p>\n<\/li>\n

  • \n

    “Launch Module” means the reusable launch canister that houses each Drone and opens on launch. The Launch Module is a consumable component, is not a Covered Device, and is excluded from the warranty coverage provided in Section 2.<\/p>\n<\/li>\n

  • \n

    “Entirely Unusable”<\/strong> means a condition in which the Covered Device is wholly incapable of performing its essential function, including without limitation a complete failure to power on or charge, or a complete inability to establish any connection to the Drone or to the DefendEye cloud.<\/p>\n<\/li>\n

  • \n

    “Warranty Period”<\/strong> means the period of twelve (12) months commencing on the date the applicable Covered Device is delivered to the end-user Customer (the “Delivery Date”).<\/p>\n<\/li>\n<\/ul>\n

    2. Coverage<\/p>\n

    Subject to the terms, conditions, limitations, exclusions, and disclaimers set forth in this Limited Warranty, DefendEye warrants to Customer that, for the duration of the Warranty Period, each Covered Device will be free from defects in materials and workmanship that render the Covered Device Entirely Unusable when operated, stored, and maintained under normal and intended conditions of use and in accordance with the Documentation. This Limited Warranty extends solely to Customer and confers no rights or remedies upon any other person or entity, whether as a third-party beneficiary or otherwise.<\/p>\n

    Conditions constituting a covered defect include, by way of example and without limitation:<\/p>\n

      \n
    • \n

      No power: the Covered Device will not power on or will not charge.<\/p>\n<\/li>\n

    • \n

      No connectivity (Ground Control Module): the Ground Control Module cannot establish any connection to the Drone or to the DefendEye Cloud.<\/p>\n<\/li>\n

    • \n

      No charge (Launch Module Charger): the Launch Module Charger will not accept power or will not charge a Drone placed in it.<\/p>\n<\/li>\n<\/ul>\n

      Performance-related conditions are expressly excluded.<\/strong> Conditions that diminish, degrade, or otherwise inhibit the performance of a Covered Device without rendering it Entirely Unusable are not covered by this Limited Warranty. Such conditions include, but are not limited to, prolonged connection or pairing times, reduced connection stability, and intermittent or weak connectivity. DefendEye will review such reported conditions and may, in its sole and absolute discretion, elect to provide a remedy; no such review or remedy shall be construed as an admission of a warranty obligation, as an extension of the Warranty Period, or as a waiver of any provision of this Limited Warranty.<\/p>\n

      Warranty matrix. Covered for twelve (12) months from the date of delivery to the end-user Customer: the Ground Control Module (including its built-in LTE modem) and the Launch Module Charger. Not covered: the Drone, the Launch Module, the hardened travel case, cables, mounts, and all other accessories. DefendEye extends no warranty of any kind, express or implied, with respect to the Drone, which is furnished on the terms set forth in Section 4. The Launch Module is a consumable component and is furnished without warranty.<\/strong><\/p>\n

      3. Warranty Start Date<\/p>\n

      Coverage under this Limited Warranty begins on the date the Covered Device is delivered to the end-user Customer (the Delivery Date), as shown by the carrier’s delivery record. Where the Covered Device is sold through a reseller or distributor, the Delivery Date is the date of delivery to the end-user Customer, not the date of delivery to the reseller or distributor. The twelve (12) month Warranty Period runs from that date. Activation of the Covered Device on the DefendEye Cloud does not start, extend, or restart the Warranty Period.<\/p>\n

      No act or omission of Customer, including delayed activation or deferred placement into service, shall extend, suspend, toll, or otherwise modify the Warranty Period.<\/p>\n

      4. Drone Initial Flight<\/p>\n

      The Drone is furnished without warranty of any kind, and no fixed warranty term applies to it. DefendEye will, however, evaluate reported initial-flight failures on a case-by-case basis and may, in its sole and absolute discretion, elect to provide a remedy. Any such evaluation or remedy is extended as an accommodation only, shall not be construed as the creation of a warranty or of any continuing obligation, and shall not establish a course of dealing or precedent with respect to any other unit or claim.<\/p>\n

      In the event a Drone fails to launch on its first flight, and that first flight is attempted within thirty (30) days of delivery, Customer shall contact DefendEye directly at Support@defendeye.com. Customer’s submission shall include the Drone serial number, the date, time, and location of the attempted launch, a description of the failure and the conditions under which it occurred, and all available system and flight logs. DefendEye’s evaluation is conditioned upon Customer’s timely provision of the foregoing information.<\/p>\n

      Any Drone received with visible damage shall be reported to Support@defendeye.com, together with photographic documentation, within thirty (30) days of delivery and prior to activation. Visible damage first reported after thirty (30) days of delivery, after activation, or after an attempted launch shall not be eligible for case-by-case evaluation under this Section.<\/p>\n

      5. Conditions Voiding the Warranty<\/p>\n

      This Limited Warranty shall be void, and DefendEye shall have no obligation of any kind with respect to the affected Covered Device, upon the occurrence of any one or more of the following:<\/p>\n

        \n
      1. \n

        Visible damage. Any visible damage to the Ground Control Module or Launch Module Charger, including without limitation cracks, dents, deformation, broken or deformed ports or connectors, or evidence of impact. Visible damage voids all coverage for the affected Covered Device; Customer should nonetheless contact Support@defendeye.com, and DefendEye may, in its sole discretion, review the condition on a case-by-case basis under Section 2.<\/strong><\/p>\n<\/li>\n

      2. \n

        Failure to maintain current software. Customer’s failure to install any required software or firmware update within forty-five (45) days following the date of DefendEye’s update notice. Updates are coordinated by Customer’s DefendEye account manager and are installed by Customer by connecting the device by USB to a computer and following DefendEye’s update instructions, at a time convenient to Customer; Customer’s obligation is to install the update within that period. This includes firmware of the Covered Device’s built-in cellular modem, which Customer installs with firmware furnished by DefendEye in accordance with DefendEye’s Modem Firmware Update Procedure. Updates do not depend on an active DefendEye Cloud subscription. Updates designated by DefendEye as critical security updates shall be installed by the earlier deadline stated in the applicable notice.<\/strong><\/p>\n<\/li>\n

      3. \n

        Water submersion.<\/strong> Submersion of any part of the Covered Device in water or any other liquid, or exposure resulting in liquid ingress.<\/p>\n<\/li>\n

      4. \n

        Unauthorized disassembly, modification, or repair.<\/strong> Any opening of the housing, alteration of hardware, installation of software or firmware not furnished or approved by DefendEye, or service performed by any party other than DefendEye or its authorized representative.<\/p>\n<\/li>\n

      5. \n

        Improper storage or handling.<\/strong> Any storage, transport, handling, or operation of the Covered Device other than in accordance with the Documentation and DefendEye’s published specifications.<\/p>\n<\/li>\n<\/ol>\n

        This Limited Warranty further excludes, and DefendEye shall not be responsible for, loss, theft, or destruction of any Covered Device, and any damage arising from accident, abuse, misuse, neglect, negligence, hostile action, electromagnetic or radio-frequency interference, power surge or irregularity, acts of God, or any other cause beyond DefendEye’s reasonable control.<\/p>\n

        6. Claims Procedure and Return Material Authorization<\/p>\n

        All warranty claims, notices, and inquiries arising under this Limited Warranty shall be directed to DefendEye at Support@defendeye.com<\/strong>. Compliance with the procedure set forth in this Section is a condition precedent to any obligation of DefendEye hereunder.<\/p>\n

          \n
        1. \n

          Notice to DefendEye.<\/strong> Prior to submitting any Return Material Authorization (“RMA”) request, Customer shall contact DefendEye at Support@defendeye.com to initiate the troubleshooting process. Customer’s notice shall include the device serial number, the date of delivery, and a description of the condition claimed to be defective.<\/p>\n<\/li>\n

        2. \n

          Troubleshooting.<\/strong> DefendEye shall work with Customer to diagnose the reported condition. Customer shall provide such information, logs, photographs, and reasonable cooperation as DefendEye may request. Faults in the Covered Device’s built-in LTE modem, including a modem that fails during an update performed in accordance with DefendEye’s update procedure, are diagnosed and remedied by DefendEye under this Limited Warranty. Customer shall not contact the modem manufacturer.<\/p>\n<\/li>\n

        3. \n

          Return Material Authorization.<\/strong> If DefendEye determines, following troubleshooting, that the Covered Device requires replacement, Customer shall complete the RMA form and submit it to Support@defendeye.com. Any RMA request submitted without prior completion of the troubleshooting process will be returned to Customer for processing in accordance with this Section.<\/p>\n<\/li>\n

        4. \n

          Remedy.<\/strong> For any claim determined by DefendEye to be valid, DefendEye shall, at its sole option, repair or replace the affected Covered Device. Customer ships the Covered Device to DefendEye at Customer’s cost; DefendEye pays standard ground shipping of the repaired or replacement unit back to Customer within the United States. Repaired or replacement units shall be warranted for the remainder of the original Warranty Period only, and no repair or replacement shall extend or renew the Warranty Period. The foregoing constitutes Customer’s sole and exclusive remedy for breach of this Limited Warranty.<\/strong><\/p>\n<\/li>\n<\/ol>\n

          Support and service levels. <\/strong>Support hours: Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding U.S. federal holidays. Support contact: Support@defendeye.com.<\/p>\n

          Acknowledgement: DefendEye will acknowledge a support request within forty-eight (48) hours of receipt. Response and troubleshooting: DefendEye will begin troubleshooting with Customer within seventy-two (72) hours of acknowledgement. RMA decision: DefendEye will approve or deny an RMA request within five (5) business days of receiving a complete RMA form and troubleshooting record. Repair or replacement: replacement units currently ship within thirty (30) days of RMA approval, subject to availability; DefendEye will advise Customer of the expected date at approval.<\/p>\n

          Escalation: Customer may escalate any open request to its DefendEye account manager. Support exclusions: operator training, on-site service, and support for Drones, Launch Modules, accessories, or equipment not furnished by DefendEye are not included.<\/p>\n

          7. Transferability and Assignment<\/p>\n

          This Limited Warranty is personal to Customer and is not transferable or assignable, by operation of law or otherwise, between departments or agencies. In the event a Covered Device is transferred to another department or agency, the original purchasing department or agency shall remain the sole party entitled to file, prosecute, and administer any claim arising under this Limited Warranty, and shall serve as the point of contact for all communications with DefendEye relating thereto. Any purported transfer or assignment in contravention of this Section shall be null and void and without effect.<\/p>\n

          8. Disclaimer of Warranties and Limitation of Liability<\/p>\n

          EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, DEFENDEYE MAKES NO WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, AND DEFENDEYE HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.<\/p>\n

          TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DEFENDEYE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY SHALL NOT EXCEED THE PURCHASE PRICE ACTUALLY PAID FOR THE AFFECTED COVERED DEVICE. IN NO EVENT SHALL DEFENDEYE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF USE, LOSS OF DATA, LOSS OF MISSION CAPABILITY, MISSION FAILURE, LOSS OF PROFITS, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, ARISING OUT OF OR RELATING TO THE COVERED DEVICES OR THIS LIMITED WARRANTY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT DEFENDEYE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.<\/p>\n

          The limitations set forth in this Section shall apply notwithstanding the failure of any limited remedy of its essential purpose, and the parties acknowledge that these limitations form an essential basis of the bargain between them.<\/p>\n

          With respect to purchases by or on behalf of the United States Government, the warranty terms and conditions of the governing contract, task order, or delivery order, including any applicable provision of the Federal Acquisition Regulation (FAR) or Defense Federal Acquisition Regulation Supplement (DFARS), shall control to the extent of any conflict with this Limited Warranty. Nothing in this Limited Warranty shall be construed to waive or diminish any right of the United States Government that may not lawfully be waived or diminished.<\/p>\n

          9. General Provisions<\/p>\n

          9.1 Entire Warranty.<\/strong> This Limited Warranty constitutes the entire and exclusive statement of DefendEye’s warranty obligations with respect to the Covered Devices and supersedes all prior and contemporaneous communications, representations, proposals, and agreements relating thereto.<\/p>\n

          9.2 No Waiver.<\/strong> No failure or delay by DefendEye in exercising any right, remedy, or provision under this Limited Warranty shall operate as a waiver thereof, and no single or partial exercise shall preclude any further exercise. Any discretionary accommodation extended by DefendEye shall not constitute a waiver of, or amendment to, any term of this Limited Warranty.<\/p>\n

          9.3 Amendment.<\/strong> No amendment or modification of this Limited Warranty shall be effective unless made in a writing signed by an authorized representative of DefendEye. No employee, agent, reseller, or representative of DefendEye is authorized to make any representation or warranty in addition to or inconsistent with the terms hereof.<\/p>\n

          9.4 Severability.<\/strong> If any provision of this Limited Warranty is held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to render it enforceable, or, if modification is not possible, severed, and the remaining provisions shall continue in full force and effect.<\/p>\n

          9.5 Governing Law.<\/strong> This Limited Warranty shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles, except that, with respect to purchases by or on behalf of the United States Government, this Limited Warranty shall be governed by applicable federal law.<\/p>\n

          9.6 Export Control.<\/strong> Customer acknowledges that the Covered Devices and related technical data may be subject to United States export control laws and regulations. Any repair, replacement, return, or transfer of a Covered Device shall be effected in compliance with all applicable export control laws and regulations, and DefendEye shall have no obligation to perform any act that would contravene the same.<\/p>\n

          9.7 Notices. All notices required or permitted under this Limited Warranty shall be delivered in writing to DefendEye at Support@defendeye.com, and shall be deemed given upon confirmed transmission. Notices from DefendEye to Customer, including software and firmware update notices, shall be sent by email to the contact address of record furnished by Customer at registration or activation, with a follow-up by Customer’s DefendEye account manager, and shall be deemed given on the date the email is sent. Customer is responsible for keeping its contact address of record current.<\/strong><\/p>\n

          9.8 Headings.<\/strong> Section headings are for convenience of reference only and shall not affect the interpretation of any provision hereof.<\/p>\n

          9.9 Other Terms.<\/strong> Purchase and use of the OverWatch system and the DefendEye Cloud are also subject to the DefendEye Terms and Conditions at https:\/\/defendeye.com\/homepage\/terms-and-conditions-us\/. If they conflict on a warranty matter, this Limited Warranty controls.<\/p>\n

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          For any concerns please reach our team at Support@DefendEye.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          DefendEye OverWatch Limited Warranty DefendEye OverWatch Limited Warranty As of October 27, 2026 This Limited Warranty (“Limited Warranty”) is issued by DefendEye USA Inc. (“DefendEye”) and sets forth the sole and exclusive warranty extended by DefendEye with respect to the OverWatch system components identified herein. By activating, deploying, or otherwise placing any Covered Device into […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-849","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/pages\/849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/comments?post=849"}],"version-history":[{"count":4,"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/pages\/849\/revisions"}],"predecessor-version":[{"id":853,"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/pages\/849\/revisions\/853"}],"wp:attachment":[{"href":"https:\/\/defendeye.com\/homepage\/wp-json\/wp\/v2\/media?parent=849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}